Promethean+Board+Help

Having trouble with your Promethean Board? 

**Try these Troubleshooting tips!!!** **__ First __**** is everything plugged in? Look at this list to see… **  · Power cords for board and laptop (check power strips if you have one)  · USB cable (from board to laptop)  · Sound cord (plug into headphone jack on your laptop)  · 16 pin cable to hook projector to the laptop  · Network cable plugged into laptop (often a good idea even with wireless)  ** Problem: No sound ** · Is the button on the side green? (this works for the black boards not the older white) Red light means sound is off. · Have you turned the volume up on your laptop? · Check the volume of the white box mounted under the board to see that it is on. ** Problem: Pen will not work ** · Is your computer recognizing the board? If you see this symbol in the system tray the answer is no. Unplug the USB cable and re-plug it in. If the red X does not go away reboot the computer. · Check to see if you have no show or freeze activated ** Problem: Computer software is not responding ** · Close out the program and re-open · Restart machine if it continues to happen ** Problem: You cannot get on the internet ** · Did you change the LAN settings when you brought it from home. Go to IE > tools > connections > LAN settings > make sure the proxy is checked. · Is the wireless working? (this can be seen in the system tray at the bottom of the screen) If not try plugging into the network. ** Problem: Nothing is showing on the board **  · Toggle your laptop by pressing function and F7 or F8 (depending on the laptop)  · Check to be sure your projector is turned on  · Use the remote to make sure that you are not in no show mode Go through these steps and if the problem is not solved call me! Thanks for being troubleshooters! 

Anna Goodrum Technology Teacher